Privacy Policy

Unity Help Pty Ltd

Effective Date: 27/01/2026

1. Our Commitment to Privacy

Unity Help Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting the privacy and confidentiality of:

  • NDIS participants
  • Aged care recipients
  • Family members and representatives
  • Employees and contractors
  • Website users

2. What Personal Information We Collect

We may collect personal information including:

Identification Details

  • Name
  • Date of birth
  • Address
  • Contact details
  • Medicare number
  • NDIS number
  • My Aged Care ID

Health & Sensitive Information

  • Medical history
  • Care needs and assessments
  • Support plans
  • Disability information
  • Incident reports

Financial Information

  • Payment details
  • Funding arrangements

Website Information

  • IP address
  • Browser type
  • Cookies
  • Enquiry form details

Sensitive information is collected only where reasonably necessary and with consent.

3. How We Collect Information

  • Directly from you
  • Through referral agencies
  • Via My Aged Care or the NDIS portal
  • From healthcare professionals (with consent)
  • Through website enquiry forms
  • Through phone or email communication

4. Why We Collect Personal Information

  • Deliver support services
  • Meet regulatory obligations
  • Manage service agreements
  • Process payments
  • Maintain quality and safety standards
  • Respond to enquiries
  • Improve our services

5. Disclosure of Personal Information

We may disclose personal information to:

  • Government agencies (NDIS, My Aged Care)
  • Allied health professionals
  • Support coordinators
  • Contractors and service providers
  • Regulatory authorities
  • Our insurers or legal advisors

We only disclose information where:

  • Required by law
  • Necessary for service delivery
  • You have provided consent

We do not sell personal information.

6. Data Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification or disclosure

This includes:

  • Secure electronic systems
  • Password protection
  • Staff confidentiality agreements
  • Secure document storage

10. Complaints About Privacy

If you believe your privacy has been breached, you may contact us:

Email: info@unityhelp.com.au

Phone: 1300 774 723

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.